Remote Desktop Management Software for MSP mobile device management

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Desktop Central Desktop Management Software

Desktop and Mobile Device Management for MSP

Desktop Central MSP is an award-winning remote monitoring and management software, RMM software, that helps managed service providers to efficiently manage their clients' desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.

Remote Monitoring and Management Software (RMM)
for Managed Service Providers

What is Desktop Central MSP?

If you are a managed service provider (MSP), Desktop Central MSP is a one-stop solution for all your remote desktop and mobile device management needs

The Challenge

As an organisation grows, so does its IT footprint. Most small to medium firms do not have a dedicated IT team and thus reach out to a managed service provider. Moreover, complex remote desktop management needs of such firms have increased exponentially for the past few years. Thus, a managed IT service provider becomes responsible to address all these pain point(s) with the right solution(s). Now there are multiple such tools present in the market and it is the managed IT service provider's task to select the right remote desktop management tool which works for his/her business. One which is highly scalable, secured, can be quickly set-up, easy to navigate, with necessary features, seamless client on-boarding, and most importantly, is light on the pocket! A combination of all such features is hard to come-by and even if it does, it will either be highly complex to set it up and run or might cost you a bomb! Hence, “Capacity Management” becomes mandatory for managed service providers i.e. to keep abreast with the latest technology and apply it in the solution offerings by balancing cost optimization with operational efficiency. In short, getting the maximum value out of minimum resource spending.

The Solution

Desktop Central MSP is an integrated remote desktop and mobile device management software that helps managed IT service providers to automate management routines for remote desktops, servers, and mobile devices from a central point. The product was designed specifically focusing on managed IT service providers and their requirements along with the growing market needs. For example, besides traditional remote desktop management, a lot of organisations these days provide mobile devices to their employees or allow their employees to work with their own personal devices (tablets, smartphones, chromebook etc.). They want a solution which can not only manage desktops and servers but also have mobile device management capabilities. In summary, Desktop Central MSP is future ready.

Patch Management

Automate patch deployment for over 850 first and third-party applications. Test patches, roll back deployed ones, track system health statuses, and more.

Software Deployment

Remotely deploy applications to client computers from your RMM software. Find your pick among thousands in our repository. Support endusers with self-service portal.

Mobile Device Management

Manage Android, iOS, and Chrome devices. Wipe, lock, geo-track remote devices, enforce passwords and encrypted backup, restrict camera, etc.

PSA Integration

Integrate your RMM software with ManageEngine's own PSA and manage your clients, billing, projects, tickets, and SLAs with ease.

Asset Management

Track granular asset data for hardware and software, including usage statistics, blacklisted applications, warranty, licenses etc. through our RMM software

Remote Control

Dedicated, built-in, single-click remote control feature for your RMM software with video and audio call support, file-transfer, shortcuts, ability to record sessions, etc.

Power Management

Go green with effective power management by applying power schemes, shutting down inactive computers, and getting system uptime report.

USB Device Management

Restrict and control the usage of USB devices(mouse, keyboard, storage devices etc.) in the network both at the user and computer level.

Configurations

With 50 pre-defined configurations and over 100s of scripts in the script-repository, baseline and manage any and all types of customer environments.

Desktop Central MSP is available in 2 Editions
Free Edition
  • Suitable for small MSPs
  • Patch Management
  • Software Deployment
  • Built-In Remote Control
  • Asset Management
  • Upto 25 Computers
  • Upto 25 Mobile Devices





Enterprise Edition
  • Patch Management
  • Built-In Remote Control
  • PSA Integration
  • Client Billing
  • Asset Management
  • Dedicated Mobile App
  • Software Deployment
  • Mobile Device Mgmt. (Add-on)





Desktop Central MSP serves hundreds of customers around the world including:

  • Wanstor
  • Prime Care Technologies
  • Burke and Herbert Bank
  • Banca ItaloRomena SPA
  • CSC ITALIA SRL
  • Digital Connections Inc
  • Decens Oy
  • ELAIA INFORMATION TECHNOLOGY SL
  • Eccopartner GmbH
  • Go IP Global Services Private Limited
  • Grand Canyon Unified School District
  • GULF BUSINESS MACHINES BSC
  • Hexagon Computers Ltd
  • InfoStructures, Inc
  • IPSI
  • Dole
  • KES Inc
  • Lumen21
  • L e c com limited
  • Label Key S.L.
  • Mehrdafon GmbH
  • NetCenergy
  • OVAL6
  • Pirtek UK Ltd
  • SHS bvba
  • Sogesi Sr
  • South Jersey Techies LLC
  • Urban IT Solutions
  • Wright Business Technologies Inc
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Features

What is patch management process?

Patch management process includes maintaining, managing, and securing the operating system (OS) and existing software applications (including 3rd party) running on a computer. The term is generally used when this process is to be regulated for a group of computers connected through a network. In simple terms, patches are code changes (bug fixes, vulnerability fixes, new features, etc.). released by all vendors such as Microsoft, Apple, Adobe, Java and more which enables the systems and applications to run efficiently and remain secured. These patches can be deployed manually but the whole process becomes cumbersome once the number of devices starts to increase in an organization. The scariest part of neglecting patch management is that unpatched devices could be used as an entry point for injecting malicious software or viruses which can bring down the whole network and cause interruption in business activities. Hence a special tool for handling patch management is necessary for any organization.

Did you know that in the last two years, 48 percent of companies have experienced a data breach ? Of these, the majority said they were breached because of a vulnerability - for which a patch was already available. Cyberattacks like WannaCry and Petya affected hundreds of thousands of computers and caused losses worth millions of dollars. With Desktop Central MSP you can avoid these common types of data breaches by automating patch deployment across all your clients.

Benefits of distributing software using Desktop Central

Desktop Central has the following features and capabilities that make managing and deploying software for IT admins a breeze:

  • Software distribution for heterogeneous environment: Desktop Central allows you to manage and distribute software for WIndows, Mac and Linux from the same console.
  • Template-based package creation: Desktop Central has pre-defined software templates for more than 5000 applications, complete with silent-switches. These templates can be used to create ready-to-deploy software packages within a few clicks.
  • Software repository: Desktop Central allows you to create a central repository of software packages that can be re-used anytime.
  • Automatic template updates: The templates available in Desktop Central are updated automatically, and can be used to create up-to-date software packages for deployment.
  • Self-service portal: Desktop Central's self-service portal allows users to install applications on their own, with administrator's intervention.
  • Customization: Desktop Central provides IT admins granular control over the installation process by virtue of pre and post deployment activities.
  • Scheduled installation: IT Admins can schedule the installation on target systems at off-hours, to avoid affecting employees' productivity.

Benefits of distributing software using Desktop Central

Desktop Central has the following features and capabilities that make managing and deploying software for IT admins a breeze:

  • Software distribution for heterogeneous environment: Desktop Central allows you to manage and distribute software for WIndows, Mac and Linux from the same console.
  • Template-based package creation: Desktop Central has pre-defined software templates for more than 5000 applications, complete with silent-switches. These templates can be used to create ready-to-deploy software packages within a few clicks.
  • Software repository: Desktop Central allows you to create a central repository of software packages that can be re-used anytime.
  • Automatic template updates: The templates available in Desktop Central are updated automatically, and can be used to create up-to-date software packages for deployment.
  • Self-service portal: Desktop Central's self-service portal allows users to install applications on their own, with administrator's intervention.
  • Customization: Desktop Central provides IT admins granular control over the installation process by virtue of pre and post deployment activities.
  • Scheduled installation: IT Admins can schedule the installation on target systems at off-hours, to avoid affecting employees' productivity.

MDM for MSP

Enterprises have to scrutinize the devices that enter inside the company. It can be a corporate owned or personal device (BYOD). Desktop Central help enterprises perform mobile device management to configure and secure their mobile devices from a central place. It simplifies the work of administrators by making them perform both desktop management and mobile device management using a single console.

Desktop Central's Mobile Device Management (MDM) allows you to perform the following:

  • Enrollment of Devices
  • Profile Management
  • Asset management
  • Application Management
  • Security Management
  • Audit & Reports

Supported Mobile Devices

  • Apple iPhone, iPad and iPod Touch running iOS 4 and above.
  • Smart phones and Tablets running on Android 2.2 and above.

IT Asset Management

Quick glance of IT asset management through Desktop Central MSP:

  • Detect and record complete hardware and software inventory
  • Periodically scan your clients' computers to have an up-to-date data
  • Manage software licenses and track software usage statistics
  • Group similar software and manage their licenses as a single software
  • Detect and auto-uninstall prohibited software
  • Set alerts for changes in hardware or software and receive automatic updates via email
  • Comprehensive one-click reports on hardware, software inventory, and licence compliance
  • Ability to create customized licenses according to client's requirements.

What is IT asset management

IT Asset Management (ITAM) is “a set of business practices that incorporates IT assets across the business units within the organization. It joins the financial, inventory, contractual and risk management responsibilities to manage the overall life cycle of these assets including tactical and strategic decision-making”. Today, the IT footprints of organizations are growing exponentially along with their growth. Manual management of such IT assets can consume a substantial amount of time and resources. The IT asset management feature of Desktop Central MSP can help organizations automate this process and manage them from a central location. Our application can detect all the assets across an organization's network, capture and record the data, and make it available at the click of a button.

Types of IT assets

There are several types of IT assets which an organization uses. Here are the two major types of IT assets:

  • Hardware asset

    Devices such as laptops, desktops, servers, mobile devices, printers, usually fall under the hardware category of the IT assets.
  • Software asset

    Licenses of commercial applications (Adobe, Microsoft Office suite, etc.), corporate applications meant to be used only for employees, corporate data in company owned devices, operating system (Windows) licenses, etc. fall under the software category.

Why is IT asset management important?

IT asset management is sometimes referred to as IT inventory management because it involves gathering detailed hardware and software inventory information which is then used to make business (ops) related decisions. ITAM is more than just gathering up-to-date IT asset data. It additionally includes customizing the captured data according to the needs of the organization, monitoring parameters (tracking of cracked commercial applications, warranties, licenses etc.), reporting, and using all such data to minimize risk, maximize returns, and improve security.

Top five advantages of using our IT asset management software are as follows:

Get a clearer picture of your IT infrastructure
Our IT asset management feature offers a bird's-eye view and up-to-date data on all your IT assets, be they hardware or software. You can generate reports in an instant, such as a list of all the devices running Windows 10, or all the devices that have specific hardware (e.g. a monitor, HDD, or RAM).

Avoid costly non-compliance fines
Organizations can end up paying hefty fines if they get caught using commercial applications without proper licenses. IT asset management software helps you keep track of all your commercial and non-commercial applications, along with their corresponding licenses, so you can seamlessly manage licenses and avoid any violations.

Improve productivity
IT asset management software can help you track the usage of specific applications and ascertain whether your employees are spending too much time on non-work related applications.

Reduce security risks
Track whether prohibited software is being used in your network. Automatically uninstall prohibited applications from computers or completely block the ability to launch such executables. Blacklist and whitelist applications according to the needs of your organizations and keep your network safe.

Set alerts
You can set alerts for every IT asset-related issue. Adding or removing new hardware or software? Running out of warranty? License about to expire? Set up automated alerts for all these issues to give yourself some breathing room.

IT asset management gives you a complete understanding of IT assets and their capabilities. Get granular details on maintenance requirements, life cycles, and more to tackle issues swiftly and improve operational efficiency.

Documentation

Here you can find Desktop Central product documentation, brochures and guides. If you have any questions please feel free to contact us and one of our specialists will address your inquiry as soon as possible.

  • Datasheet - Mobile Device Management  PDF
Get a Quote  or  Download Free Trial

Pricing

Desktop Central MSP - Annual Subscription
Products
License Fee
AMS*
US$1,195
Included
US$2,145
Included
US$4,345
Included
US$7,695
Included
US$12,945
Included
US$25,945
Included
US$43,195
Included
US$64,795
Included
US$345
Included
Desktop Central MSP Mobile Device Management Addon - Standard Edition
Products
License Fee
AMS*
US$495
Included
US$895
Included
US$2,095
Included
US$3,845
Included
US$6,445
Included
US$11,995
Included
US$19,195
Included
US$28,795
Included
Desktop Central MSP Mobile Device Management Addon - Professional Edition
Products
License Fee
AMS*
US$895
Included
US$1,645
Included
US$3,745
Included
US$6,895
Included
US$11,495
Included
US$21,595
Included
US$34,545
Included
US$51,845
Included
Desktop Central MSP Additional Users - Annual Subscription
Products
License Fee
AMS*
US$345
Included
US$595
Included
US$1,195
Included
US$1,945
Included
US$3,845
Included
US$5,995
Included
Desktop Central MSP - Training
Products
License Fee
AMS*
US$7,500
Included
US$14,000
Included
US$995
Included
Desktop Central MSP - Multi-Language Pack
Products
License Fee
AMS*
US$345
Included

* Annual Maintenance & Support Fee
** Manufacturers price subject to change - contact us for a quote.

  or  Download Free Trial

Videos

onCloud increases productivity & scalability using ServiceDesk Plus and Desktop Central MSP

Phil Ciccone from onCloud was rewarded with increased productivity from his technicians and also scalability for switching to ManageEngine.

Integrating Desktop Central MSP with ServiceDesk Plus MSP

This video will guide you through the steps in integrating desktop management functions to your ITIL help desk software

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