ITSM Analytics Plus Advanced analytics for ServiceDesk Plus

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Analytics Plus

Advanced analytics for ServiceDesk Plus.

Service Desk managers need to proactively and efficiently manage their support queue, minimize loss due to any SLA impacts and analyze incoming ticket trends. You can get started with Analytics Plus to get ahead of service impacts, before they spell trouble for your customers. Request a 3-month license below!

IT Analytics

Analytics Plus

Don't wait for custom queries to build advanced reports. With Analytics Plus, ManageEngine's advanced IT analytics solution, you can create your own custom reports in seconds using an intuitive drag-and-drop report builder. What's more? Analytics Plus offers over 100 KPIs and more than 300 reports straight out of the box.

With Analytics Plus you can:

  1. Perform investigative analysis. Analytics Plus allows you to drill deeper into your ServiceDesk Plus data, identify problems, and extract meaningful insights, which can be used to improve help desk processes.
  2. Generate cross-module reports. Build unified reports with metrics from various ServiceDesk Plus modules, and get a unified view of all your help desk operations in one place.
  3. Access analytics within your ServiceDesk Plus console. Analytics Plus enables you to securely share reports and dashboards via email, PDF, and permalinks, as well as embed them in ServiceDesk Plus. You can also publish Analytics Plus dashboards in other websites or portals.

Visualizations

Benefits of this integration

  • Visually analyze your ITSM data using 400+ prebuilt reports and dashboards.
  • Get out-of the box analytics for incidents, assets, change, incident transition history, tasks, projects, and solutions modules.
  • Standardize service delivery across the organization with real-time insight into all enterprise business functions.
  • Access Analytics Plus dashboards, directly from ServiceDesk Plus.
  • Modify or create interactive dashboards & reports, using a flexible drag-and-drop visual studio.
  • Share and collaborate data and reports for better decision-making.
  • Embed reports and dashboards across websites, intranets, blogs and applications.
  • Access your dashboards via Web or mobile devices.

Augmented analytics

Save time gathering insights, and focus on turning those insights to action with Zia, which is your own AI assistant from Analytics Plus. Using artificial intelligence, machine learning, and natural language processing, Zia understands user questions and provides instant responses in the form of insightful reports and dashboards.

AI-powered analytics/augmented analytics

Augmented analytics

Save time gathering insights, and focus on turning those insights to action with Zia—your own AI assistant from Analytics Plus. Using artificial intelligence, machine learning, and natural language processing, Zia understands user questions and provides instant responses in the form of insightful reports and dashboards.

Code-free analytics

All the insight you need, just a command away! Use voice or text-based commands and enjoy a code-free report building experience.

Smart suggestions

Get contextual inputs when you type or ask questions, so it's easy to fine-tune your questions and narrow down the results.

Adaptive learning

Zia can continuously learn and adapt to suit your reporting requirements. You can also teach Zia to understand technical jargon native to your industry.

Auto analysis of data

Auto-analyze any data set imported into Analytics Plus, and generate reports and dashboards with a single click.

Predictive analysis

Still relying on gut instincts to make decisions? With Analytics Plus' predictive capabilities, you can easily determine whether you need to increase or decrease your IT budget in line with expected changes in resource and asset requirements.

Forecast resource requirements

Accurately predict and plan resource requirements based on technological trends, organization growth, attrition rates, and user requirements.

Plan IT asset expenditure

Confidently plan your IT budget by predicting changes in headcount, the total useful life of assets, and upcoming technology changes that might require massive organization-wide changes.

Orchestrate security updates

Spot potential areas of vulnerability in your systems, and plan security patches to cut down reaction time to threats.

Optimize service processes for CSI

Unearth insights into process gaps, predict technician behavior, and tailor your processes for continuous service improvement.

Get a Quote  or  Get a 3-Month License!

Editions

  Personal edition Standard edition Professional edition
Starts at Free $995
(for 2 users)
$2395
(for 2 users)
Users Limited to 1 user No limits apply No limits apply
Concurrent guests No limits apply.
Available in 5 Concurrent guest packs.
No limits apply.
Available in 5 Concurrent guest packs.
Workspaces 5 Unlimited Unlimited
Records/rows 10,000 Unlimited Unlimited
Single sign-on
Scheduled import
Blend data from multiple data source
Import users from Active Directory
AI-powered analytics
Rebranding
API support
Multi-language support
Support for large data volumes
Data snapshots
Data sources
Files and feeds Supports all available data sources but users are limited to using any one of them
Local and cloud databases
Cloud drives
ServiceDesk Plus
ServiceDesk Plus MSP
OpManager
Applications Manager
SupportCenter Plus
Desktop Central
Password Manger Pro
PAM360
Patch Manager Plus
Mobile Device Manager Plus
Jira
Zendesk
ServiceNow
Sharing and collaboration
Publish a view
Schedule email
Create slideshows
Report commenting
Data alerts
Get a Quote  or  Get a 3-Month License!

Annual Pricing

Free  for 1 user

Personal edition

  • - Supports only one user
  • - Supports data import from files/feeds, local and cloud databases only
  • - Add up to 10,000 rows of data, and 5 workspaces
Try Now

Starts at  $995  for 2 users

Standard edition

  • - Supports collaboration amongst multiple users
  • - Supports any one data source
  • - Add unlimited rows of data, and workspaces
Try Now

Starts at  $2,395  for 2 users

Professional edition

  • - Supports collaboration among multiple users
  • - Supports all available data sources
  • - Add unlimited rows of data, and workspaces
  • - Blend data from multiple data sources
sign up

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