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Successful IT help desks

Support end users, empower technicians

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

"We never knew the importance of IT helpdesk software until we got one, and got the right one. We chose ManageEngine ServiceDesk Plus and it has never disappointed us."
Serkan Sevim, CEO, Medianova

Overview

What is ServiceDesk Plus?

A web-based helpdesk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing system for customer support), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base. ServiceDesk Plus packs all the modules at an affordable price.

Help desk management gives you everything to manage your help desk requests effectively. It includes self-service portal, knowledge base, auto routing of requests, notifications, email integration, LDAP, AD integration, API integration, user survey, flash reports, multi-site support and help desk reporting.

Supercharge Your IT Help Desk

Available in 3 Editions

Standard
Help Desk Software

  • Self-Service Portal
  • Knowledge Base
  • Multi-site Support
  • SLA Management
  • Help Desk Reports
  • IT Project Management (Add-On)
  • Change Management (Add-On)
  • Fail Over Service (Add-On)
  •  
get a quote  or  Free Trial

Professional
Help Desk + Asset Management

  • Help Desk Management
  • Agent based Asset Scanning
  • Software Asset Management
  • Asset Inventory Reports
  • Purchase & Contracts Management
  • IT Project Management (Add-On)
  • System Tools (Add-On)
  • Change Management (Add-On)
  • Fail Over Service (Add-On)
get a quote  or  Free Trial

Enterprise
Help Desk + ITIL + Asset + Project

  • Incident Management
  • Asset Management
  • Problem Management
  • Service Catalog
  • Change Management
  • CMDBIT Project Management
  • System Tools (Add-On)
  • Fail Over Service (Add-On)
  •  
get a quote  or  Free Trial

Gain Control of Your IT Help Desk with Advanced Incident Management

  • Organized incident categorization with 3-tier architecture
  • Automatic assignment of tickets to the appropriate support groups and technicians
  • Dynamic prioritization of incidents based on impact and urgency
  • Automatic escalation of incidents if SLA is violated
  • Auto-trigger user satisfaction survey for better clarity on service delivery
Get a Quote  or  Download Free Trial

ServiceDesk Plus Customers

Features

Incident Management
Restore normal service of operation quickly with the comprehensive incident management in ServiceDesk Plus service desk software. Report incidents easily, configure SLA, setup automation & workflows for each category of Incidents and minimize business impact.

Problem Management
With problem management, eliminate the root cause effectively and put an end for firefighting of repetitive incidents. It includes managing multiple incidents and workflow automations.

Asset Management

CMDB
Managing your assets will become harder as you scale up your business resources. Now, the problem of your business impact will not go unannounced. ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure, by demanding in-depth visibility of your assets present in the environment.

Change Management
Through the change management module, provide structured and prompt handling of all changes in your IT infrastructure. It is bundled with categorizing changes, configuring CAB and workflow automation.

Project Management
With Project Management integrated with Service Desk Plus, managing projects is simpler for IT Admins. It's an amazing way to collaborate with various teams and experts. Irrespective of the size of the project, you can easily track and manage any project with ease.

Self-Service Portal
End users can log in to a web based portal to submit service requests & Incidents. He can also access their existing tickets, find solutions in the Knowledge Base, and track the status of all their requests which will reduce the load of the help desk.

Service Catalog
Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request.

Knowledge Base
Flexible knowledge base with option to add unlimited KB articles and allows users to easily search the information. It is bundled with fully loaded features like customizable KB for end users & technicians, approval process for article submission.

Service Level Agreements
Create SLA and provide quality services in time, to your end users. With the intuitive SLA management, escalate proactively to four levels of hierarchy and make sure your SLAs are met.

Purchase & Contract Management
Manage your purchases right from the birth of the PO till the asset expiry with a structured approval and delivery process. Identify the areas to reduce spending and eliminate redundancies. Manage Contracts with different vendors seamlessly and keep track of the expiry dates with automatic alert notifications for renewals.

150+ Canned Reports
Generate detailed reports about your Help desk performance & metrics. With the variety of reporting functionalities, analyze your help desk and take control over your assets & tickets.

Get a Quote  or  Download Free Trial

Documentation

Here you can find product documentation, brochures and guides. If you have any questions please feel free to contact us and one of our specialists will address your inquiry as soon as possible.

Get a Quote  or  Download Free Trial

System Requirements

Minimum System requirements are below. The hard disk space grows overtime based on the stored data. More RAM space and high end processors are required depending on the Support Load and simultaneous access load.

Hardware

The following table list the hardware installation according to the number of Technician Logins.

Technician Logins No. of Nodes Processor Type Processor Speed RAM Free Hard Disk
5-20 50-200 Intel Core Duo 1.7 GHz 1GB 20GB
20-50 200-500 3.4 GHz 2GB 40GB
50-100 500-2000 2*3.4 GHz 4GB 40GB
100-200 1000-5000 4*3.4 GHz 4GB 80GB

Operating System

Windows

  • Windows server 2012
  • Windows 2000 + SP4
  • Windows 2000 / 2003 Server
  • Windows XP Professional
  • Windows 2008 Server
  • Windows 7
  • Windows 10

Linux

  • Red Hat Linux 7.2 and above
  • Linux Debian 3.0

Supported Database

  • MySQL 4.1.18
  • MySQL 5.1.50
  • MS SQL 2000, MS SQL 2005, MS SQL 2008, MS SQL 2012
  • PostgreSQL

Supported Browsers

  • Internet Explorer: IE 9, IE 10 & IE 11
  • Firefox: v3.6 and upwards
  • Google Chrome

Pricing

Standard Edition (Annual Subscription)
Products
License Fee
AMS*
US$995
Included
US$1,995
Included
US$2,495
Included
US$3,995
Included
US$6,995
Included
US$9,995
Included
US$995
Included
US$1,995
Included
US$1,995
Included
US$995
Included
US$395
Included
Professional Edition (Annual Subscription)
Products
License Fee
AMS*
US$995
Included
US$1,895
Included
US$3,795
Included
US$8,995
Included
US$15,995
Included
US$19,995
Included
US$295
Included
US$695
Included
US$1,295
Included
US$1,950
Included
US$3,495
Included
US$6,995
Included
US$9,995
Included
US$395
Included
Add Ons for Professional Edition (Annual Subscription)
Products
License Fee
AMS*
US$1,995
Included
US$995
Included
US$995
Included
US$995
Included
US$995
Included
US$1,995
Included
Enterprise Edition (Annual Subscription)
Products
License Fee
AMS*
US$2,995
Included
US$4,995
Included
US$8,995
Included
US$17,995
Included
US$24,995
Included
US$29,995
Included
US$295
Included
US$695
Included
US$1,295
Included
US$1,950
Included
US$3,495
Included
US$6,995
Included
US$9,995
Included
US$395
Included
US$1,995
Included
ServiceDesk Plus System Tools Addon
Products
License Fee
AMS*
US$195
Included
US$345
Included
US$545
Included
US$795
Included
US$1,495
Included
US$2,495
Included
ServiceDesk Plus Zoho Reports Addon - Yearly Subscription
Products
License Fee
AMS*
US$540
Included
US$972
Included
US$1,512
Included
US$80
Included
ServiceDesk Plus Analytics Plus Add-on (Annual Subscription)
Products
License Fee
AMS*
US$1,995
Included
US$599
Included
US$999
Included
US$1,899
Included
US$3,599
Included
US$8,499
Included
US$995
Included
US$495
Included

* Annual Maintenance & Support Fee

  or  Download Free Trial

Videos

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