About us

Optrics is an authorized ManageEngine Partner with expertise in customized network solutions.

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Optrics Call Answer Guarantee
Toll Free: 1-877-386-3763
Direct: 1-780-430-6240

If you have any questions, call us during regular business hours, and you will always speak with a person.
Monday to Friday, 8am - 5pm MST

Support Information

Sales Info & Consulting

For sales information and consulting, you can contact us from this website and one of our ManageEngine specialists can assist you, or you can choose the "Live Chat" button above, during business hours for live assistance.

Otherwise, ManageEngine offers a comprehensive suite of support services that will enable you to rapidly deploy solutions.

At ManageEngine, they believe every customer is important and is the reason for their existence. They also realize that growth lies in keeping their customers happy. Product support is available 24 hours a day & 5 days a week, except public holidays.

ManageEngine Support Resources

Phone:

To report a problem and get technical assistance. Following up on a problem. Communicating the priority. Getting the status on your current problem etc.

You can call ManageEngine Customer Response Center for logging and resolving any technical problems. This Center is operational 24 hours and staffed by experienced and knowledgeable product specialists. They are accessible at:

Telephone Support:

Customers can access phone support for the following:

  • To report a problem and get technical assistance.
  • Following up on a problem.
  • Communicating the priority.
  • Getting the status on your current problem etc.

24Hrs

  • Monday - Friday
  • USA: +1-888-720-9500 & +1-888-791-1189
  • UK: 0800 028 6590
  • Australia: 1800 631 268
  • China: +86 400 660 8680
  • India: +91-44-67447001 & 71817001

Email:
Product and component-specific Support & Email Addresses

ManageEngine product specialists can also be contacted via email through the product or component specific email addresses. While logging in your problem, do provide as much information about the problem as possible to help in faster analysis. An example format of the information that can be included while logging the problem is given below. Send your problem report to the product or component-specific email alias for faster and correct solution.

Example:

  • Version of the product: ServiceDesk Plus 7 or OpManager 7.1, etc.
  • Service Pack Version: SP3 or SP4, etc.
  • Operating System: Solaris 8, Win NT, or RedHat Linux 7.1, etc.
  • JDK/JRE Version: JRE1.3 or JRE1.2, or JDK1.1.x, etc.
  • Browser and Version: Netscape 4.76 or IE 6.0, etc.
  • Details of the problem:
    • The steps to reproduce the problem
    • The relevant log files
    • Thread Dumps (if any)
    • CLASSPATH environment variable (if applicable)

 

Product Email ID
AD360 ad360-support@manageengine.com
ADAudit Plus support@adauditplus.com
ADManager Plus support@admanagerplus.com
ADSelfService Plus support@adselfserviceplus.com
AlarmsOne support@alarmsone.com
Analytics Plus analyticsplus-support@manageengine.com
Applications Manager appmanager-support@manageengine.com
AssetExplorer support@assetexplorer.com
Cloud Security Plus support@cloudsecurityplus.com
Desktop Central desktopcentral-support@manageengine.com
Desktop Central MSP msp-desktopcentral-support@manageengine.com
EventLog Analyzer support@eventloganalyzer.com
Exchange Reporter Plus support@exchangereporterplus.com
FileAdAudit Plus support@fileauditplus.com
Firewall Analyzer fwanalyzer-support@manageengine.com
Free Active Directory Tools admanagerplustools-support@manageengine.com
Free Android Ping Tool free-tools@manageengine.com
Free Azure Performance Monitor Tool free-tools@manageengine.com
Free Exchange Health Monitor free-tools@manageengine.com
Free Disk Monitor Lite free-tools@manageengine.com
Free EC2 Health Monitor free-tools@manageengine.com
Free EC2 Manager free-tools@manageengine.com
Free Hyper V Configuration Tool free-tools@manageengine.com
Free HyperV Performance Monitor Tool free-tools@manageengine.com
Free iPhone Ping Tool Tool free-tools@manageengine.com
Free Process Manager free-tools@manageengine.com
Free Ping Tool free-tools@manageengine.com
Free SNMP MIB Browser Android Tool free-tools@manageengine.com
Free SQL Health Monitor Tool free-tools@manageengine.com
Free SNMP MIB Browser Tool free-tools@manageengine.com
Free Syslog Forwarder Tool free-tools@manageengine.com
Free VM Configuration Tool free-tools@manageengine.com
Free VM Health Monitor Tool free-tools@manageengine.com
Free Windows Health Monitor free-tools@manageengine.com
Free Windows Service Monitor free-tools@manageengine.com
Free Windows SNMP Enabler free-tools@manageengine.com
Free iPhone Server Monitor free-tools@manageengine.com
Free WiFi Widgets for Android free-tools@manageengine.com
Free WiFi Monitor Plus - Android App free-tools@manageengine.com
Free Windows Admin Tools free-tools@desktopcentral.com
Free SharePoint Health Monitor free-tools@manageengine.com
Free Server Health Monitor - Android App free-tools@manageengine.com
Free Password Expiry Reminder Tool free-tools@manageengine.com
Free Process Traffic Monitor free-tools@manageengine.com
Free XenServer Health Monitor Tool free-tools@manageengine.com
Key Manager Plus keymanagerplus-support@manageengine.com
Log360 log360-support@manageengine.com
Mobile Device Manager Plus mdm-support@manageengine.com
NetFlow Analyzer netflowanalyzer-support@manageengine.com
NetFlow Analyzer (Enterprise) netflowanalyzer-eesupport@manageengine.com
Network Configuration Manager ncm-support@manageengine.com
O365 Manager Plus support@o365managerplus.com
OpManager opmanager-support@manageengine.com
OpManager Distributed Edition eesupport@opmanager.com
OpUtils oputils-support@manageengine.com
OS Deployer osdeployer-support@manageengine.com
Password Manager Pro passwordmanagerpro-support@manageengine.com
Password Manager Pro MSP passwordmanagerpro-support@manageengine.com
Patch Connect Plus patchconnectplus-support@manageengine.com
Patch Manager Plus patchmanagerplus-support@manageengine.com
RecoveryManager Plus support@recoverymanagerplus.com
ServiceDesk Plus support@servicedeskplus.com
ServiceDesk Plus MSP sdpmsp@manageengine.com
Site24x7 support@site24x7.com
SharePoint Manager Plus support@sharepointmanagerplus.com
SupportCenter Plus supportcenterplus-support@manageengine.com
VM Manager Plus vmmanagerplus-support@manageengine.com
WebAnalyzer Plus support@webanalyzerplus.com
Zoho Assist support@zohoassist.com
Zoho Reports for ServiceDesk Plus support@zohoreports.com
Zoho Creator support@zohocreator.com

Support Entitlement

S.No. Description 30 Day Evaluation Support Paid Support*
1. Acknowledgement 2 Business Days 1 Business Day
2. E-Mail
3. On-line Access
4. Remote Connect
5. Service Pack
6. Minor Release
7. Telephone

* For Perpetual license model: Support has to be purchased separately and for Annual Subscription License Model, Support cost is included.

Options available are as of Jan 2013. Terms and conditions of Support plans, support features, pricing and support availability are subject to change.