About us

Optrics is an authorized ManageEngine Partner with expertise in customized network solutions.

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Optrics Call Answer Guarantee
Toll Free: 1-877-386-3763
Direct: 1-780-430-6240

If you have any questions, call us during regular business hours, and you will always speak with a person.
Monday to Friday, 8am - 5pm MST

Support Information

Sales Info & Consulting

For sales information and consulting, you can contact us from this website and one of our ManageEngine specialists can assist you, or you can choose the "Live Chat" button above, during business hours for live assistance.

Otherwise, ManageEngine offers a comprehensive suite of support services that will enable you to rapidly deploy solutions.

ManageEngine Support Resources

Phone:

You can call ManageEngine Customer Response Center for logging and resolving any technical problems. This Center is operational 24 hours and staffed by experienced and knowledgeable product specialists. They are accessible at:

USA USA (Toll free, 24 hrs 5 days a week)

  • +1-888-720-9500
  • +1-800-443-6694

Email:
Product and component-specific Support & Email Addresses

ManageEngine product specialists can also be contacted via email through the product or component specific email addresses. While logging in your problem, do provide as much information about the problem as possible to help in faster analysis. An example format of the information that can be included while logging the problem is given below. Send your problem report to the product or component-specific email alias for faster and correct solution.

Example:

  • Version of the product: ServiceDesk Plus 7 or OpManager 7.1, etc.
  • Service Pack Version: SP3 or SP4, etc.
  • Operating System: Solaris 8, Win NT, or RedHat Linux 7.1, etc.
  • JDK/JRE Version: JRE1.3 or JRE1.2, or JDK1.1.x, etc.
  • Browser and Version: Netscape 4.76 or IE 6.0, etc.
  • Details of the problem:
    • The steps to reproduce the problem
    • The relevant log files
    • Thread Dumps (if any)
    • CLASSPATH environment variable (if applicable)

 

Product Email ID
ADAudit Plus adauditplus-support@manageengine.com
ADManager Plus admanagerplus-support@manageengine.com
ADSelfService Plus adselfserviceplus-support@manageengine.com
Applications Manager appmanager-support@manageengine.com
AssetExplorer assetexplorer-support@manageengine.com
Desktop Central desktopcentral-support@manageengine.com
DeviceExpert deviceexpert-support@manageengine.com
EventLog Analyzer eventloganalyzer-support@manageengine.com
FacilitiesDesk facilitiesdesk-support@manageengine.com
Firewall Analyzer fwanalyzer-support@manageengine.com
Free Active Directory Tools admanagerplustools-support@manageengine.com
Free Windows Tools free-tools@desktopcentral.com
ManageEngine IT360 it360-support@manageengine.com
MSP Center Plus mspcenterplus-support@manageengine.com
NetFlow Analyzer netflowanalyzer-support@manageengine.com
NetFlow Analyzer (Enterprise) netflowanalyzer-eesupport@manageengine.com
OpManager opmanager-support@manageengine.com
OpManager Enterprise Edition eesupport@opmanager.com
OpStor opstor-support@manageengine.com
OpUtils oputils-support@manageengine.com
OS Deployer osdeployer-support@manageengine.com
Password Manager Pro passwordmanagerpro-support@manageengine.com
QEngine qengine-support@manageengine.com
SecurityManager Plus securitymanagerplus-support@manageengine.com
ServiceDesk Plus servicedeskplus-support@manageengine.com
ServiceDesk Plus MSP (Beta) msp-servicedeskplus-support@manageengine.com
SNMP Agent for Linux linuxmonitor-support@manageengine.com
SupportCenter Plus supportcenterplus-support@manageengine.com
VQManager vqmanager-support@manageengine.com
WiFi Manager wifimanager-support@manageengine.com

Support Entitlement

S.No. Description 30 Day Evaluation Support Paid Support*
1. Acknowledgement 2 Business Days 1 Business Day
2. E-Mail
3. On-line Access
4. Remote Connect
5. Service Pack
6. Minor Release
7. Telephone

* For Perpetual license model: Support has to be purchased separately and for Annual Subscription License Model, Support cost is included.

Options available are as of Jan 2013. Terms and conditions of Support plans, support features, pricing and support availability are subject to change.