Sales Info & Consulting

For sales information and consulting, you can contact us from this website and one of our ManageEngine specialists can assist you, or you can choose the "Live Chat" button above, during business hours for live assistance.

Otherwise, ManageEngine offers a comprehensive suite of support services that will enable you to rapidly deploy solutions.

At ManageEngine, they believe every customer is important and is the reason for their existence. They also realize that growth lies in keeping their customers happy. Product support is available 24 hours a day & 5 days a week, except public holidays.

ManageEngine Support Resources

Phone:

To report a problem and get technical assistance. Following up on a problem. Communicating the priority. Getting the status on your current problem etc.

You can call ManageEngine Customer Response Center for logging and resolving any technical problems. This Center is operational 24 hours and staffed by experienced and knowledgeable product specialists. They are accessible at:

Email:
Product and component-specific Support & Email Addresses

ManageEngine product specialists can also be contacted via email through the product or component specific email addresses. While logging in your problem, do provide as much information about the problem as possible to help in faster analysis. An example format of the information that can be included while logging the problem is given below. Send your problem report to the product or component-specific email alias for faster and correct solution.

Example:

• Version of the product: ServiceDesk Plus 7 or OpManager 7.1, etc.
• Service Pack Version: SP3 or SP4, etc.
• Operating System: Solaris 8, Win NT, or RedHat Linux 7.1, etc.
• JDK/JRE Version: JRE1.3 or JRE1.2, or JDK1.1.x, etc.
• Browser and Version: Netscape 4.76 or IE 6.0, etc.
• Details of the problem:
  • The steps to reproduce the problem
  • The relevant log files
  • Thread Dumps (if any)
  • CLASSPATH environment variable (if applicable)

 

Support Entitlement

* For Perpetual license model: Support has to be purchased separately and for Annual Subscription License Model, Support cost is included.

Options available are as of Jan 2013. Terms and conditions of Support plans, support features, pricing and support availability are subject to change.